Weekends Only Furniture & Mattress in Saint Louis , MO (2024)

I'm very disappointed with my experience with Weekends Only. After renting a home depot pickup and arranging for a friend help me pick up my furniture and bring it home to setup. We discovered an item was broken, as it was missing the threads in the legs of an item for screws to be securely placed.

After holding for about 45 mins, I spoke to a Weekends Only rep who rescheduled the delivery for the following week. I took off work to ensure I'd be home for the delivery. The day prior to the scheduled delivery, I received a call saying they'd deliver between 11 & 12. Upon waking up on the actual day of delivery I had a missed call and VM at 8:00 am saying I'd missed my delivery! After waiting on hold for an HOUR I spoke with a representative who informed me they would be back to deliver within the hour.

A few hours later I received not a call but a voicemail saying I'd again missed my delivery. After waiting about 30 mins, i spoke with the customer service rep who informed me that they wouldn't be back to deliver it and that if I want the furniture I'd have to now pay a delivery fee!

Now the call going to voicemail is probably on my carrier, that is something neither myself or W.O. had control over however, from my perception this company was not doing their best to deliver my furniture and I feel they are trying to squeeze money from me. Not once did the delivery drivers ring my doorbell! The customer service woman informed me she would reschedule my deliver for today (Tuesday, July 28th) and would escalate my concern about the delivery fee. Upon calling this morning, as I'd not received an email or a day-before call like it happened for the first attempted delivery, I reached out to W.O. only to find out my re-delivery was never actually scheduled! And guess who took off work AGAIN to ensure I'd be here for the delivery!

This is a complete mess! I'm losing money to try and be here for this delivery and Weekend's Only wants me to pay additional money because their delivery coordination is off. This shows me they care nothing about me as a customer, especially during this time of recession! I will not spend my money with them again. I'm highly disappointed.

Awesome quality,customer service
I bought the bed last Jan, and it is broken 2 times already
it is my fault, because I didn't really check the quality when I bought. We paid delivery fee about 130$? and we took our bed out and they came without one of the parts, so we had to pick that up in person otherwise we wanna sleep on the floor for few days. I complained but nothing
few months later,broken..
I called and updated my number and new our address
but they called my husband's number
I usually have off for weekdays not my husband. They only visit weekdays well then,can you please contact me? not him?
he fixed it and he said it's because of lots of activities on bed..?
so professional

and after 1month,
I was sitting on the bed alone and was about to get out and lost my balance cause one of the frame fell off the other frame

seriously? I called and asked to call my number because my husband can't take a phone weekdays!
and they made an appointment and of course they didn't come
so my husband called them and complained. We wanted to get a credit or exchange it but they can only exchange same bed if we bring the pieces..we said it doesn't fit out car well we have to pay the delivery and she said well she will figure it out with manager but of course she didnt call us back
so I called again and complained and made sure to call my number. and they never say sorry
just she made an appointment for another day
so today I was staying at home but awsome they called my husband what the...I called few mins ago. she checked to Technician he is already in another state and never say sorry I should have called them in the morning
it's too late. How do I know it's too late to call at2pm
they dont give me hour window something
and they say my husband dont get the phone
that's why I called so many times for my number!!!!!
I was working at other furniture store and it's super easy to change the primary number Jesus

Poor quality and scammed into buying extended warranty.

Sectional seam tore within weeks and then ensued the never ending process of trying to get the extended warranty we bought to repair it. It has been over 6 months and the last call to Weekends Only resulted in them telling me to get someone myself to fix the tear and they would reimburse me (yeah right).

Do yourself a favor and shop with a reputable furniture store.